21bet Terms and Conditions

1.1 General Overview

21bet is an online betting and casino platform that offers various sports betting and casino games for users in Bangladesh. These terms ("Terms") apply to access and use of the 21bet website, mobile site, and all related services.

By registering an account on 21bet or using any of its services, you are considered to have fully read, understood, and accepted all of these Terms. If you do not agree with any term, please refrain from using this platform.

1.2 Right to Amend Terms

21bet reserves the right to change, amend, or update these Terms at any time. Changes take effect as soon as they are published on the website. Your continued use of the platform indicates that you have accepted the updated Terms. For significant changes, we will make an effort to notify users by email.

2.1 Age Restriction

To open an account and use any service on 21bet, you must be 21 years of age or older. 21bet may request identity documents or relevant proof of age at any time. Accounts belonging to underage users will be closed immediately, and 21bet reserves the right to forfeit the associated funds.

For users aged 21 and above only — this is a strict policy.

2.2 Account Registration Rules

• Each individual may operate only one account. If two or more accounts are found, all of them will be closed and any associated bonuses and winnings may be cancelled.
• All information provided at registration must be accurate, complete, and up to date.
• It is your responsibility to keep your account password completely confidential. Allowing any other person to use your account is prohibited.
• If your account details change, you must notify 21bet immediately.
• If you do not respond to a KYC (identity verification) request, your account may be temporarily suspended.

2.3 Account Closure and Suspension

21bet reserves the right to suspend or close any account at any time for the following reasons:

• Violation of any of these Terms
• Fraudulent or suspicious activity
• Operating multiple accounts
• Bonus abuse or exploiting technical vulnerabilities
• Suspicion of money laundering or illegal transactions

3.1 Approved Payment Methods

21bet currently accepts deposits and withdrawals through the following mobile financial services in Bangladesh:

• bKash — Bangladesh's most popular mobile banking service
• Nagad — The postal department's digital financial service
• Rocket — Dutch-Bangla Bank's mobile banking wallet
• Upay — UCB's mobile payment platform

3.2 Deposit and Withdrawal Limits

• Minimum deposit: ৳300 (per method)
• Minimum withdrawal: ৳500
• Typical withdrawal time: within 1 hour

Identity verification (KYC) may be required before a withdrawal request is processed. Occasionally, technical issues or the verification process may cause delays.

3.3 Deposit Refunds and Cancellations

Once a deposit is completed, it is generally non-refundable; however, in the case of a technical error, you may contact the 21bet support team for assistance. Withdrawal requests may be cancelled before processing has begun. If a fraudulent transaction is suspected, 21bet reserves the right to hold the withdrawal until the investigation is complete.

4.1 Welcome Bonus

21bet offers an attractive welcome bonus for new members: a 100% bonus on the first deposit, up to ৳5,000. For example, if you deposit ৳1,000, you will receive an additional ৳1,000 bonus and your total balance will be ৳2,000.

A wagering requirement of 20x applies to the bonus — on the bonus amount only, not the original deposit. Example: for a ৳1,000 bonus, you must wager ৳20,000 before the bonus winnings become withdrawable.

4.2 General Bonus Terms

• Each bonus offer has its own terms, which are detailed on the offer page.
• Bonuses cannot be withdrawn directly — withdrawal requests will be rejected if the wagering requirement has not been met.
• If an attempt is made to claim bonuses from multiple accounts, all associated accounts will be closed.
• 21bet reserves the right to modify or cancel any bonus offer.
• If evidence of bonus abuse or strategic betting patterns is found, the bonus will be cancelled.

4.3 VIP Program and Cashback

21bet's VIP program has four tiers, each offering weekly cashback benefits:

• Bronze — up to 0.4% weekly cashback
• Silver — up to 0.8% weekly cashback
• Gold — up to 1.1% weekly cashback
• Platinum — up to 1.5% weekly cashback

Tier upgrades are based on regular and active play. VIP benefits may also include exclusive offers and priority support.

5.1 Bet Acceptance

All bets are valid only after confirmation by 21bet. If odds change before a bet is accepted, 21bet reserves the right to accept or reject the bet at the revised price. Bets placed on odds or limits that were incorrectly displayed due to a technical error may be cancelled by 21bet.

5.2 General Sports Betting Rules

• Bets placed before an event begins are governed by standard rules.
• For in-play (live) betting, odds may change due to delays.
• If an event is cancelled or abandoned, the stake for the relevant bet will be refunded.
• Results are determined based on official sources and 21bet's own review.
• 21bet reserves the right to cancel bets on events associated with match-fixing or illegal activity.

5.3 Casino Game Rules

Each casino game has its own rules, which should be read before launching the game. Winnings obtained due to a software error are not valid and 21bet reserves the right to cancel them. The policies of game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, Microgaming, NetEnt) may also apply.

6.1 Our Commitment

21bet believes that gambling is a form of entertainment, not a source of income. We are mindful of the mental and financial wellbeing of all our users. To that end, 21bet has put various protective measures in place.

6.2 Self-Control Tools

• Ability to set deposit limits
• Setting session time limits
• Taking a cool-off period
• Option to temporarily or permanently self-exclude

Contact the 21bet support team to use these features. Visit our responsible gaming page to learn more.

7.1 Intellectual Property

All content on the 21bet website — logos, designs, text, graphics, software, and code — is the intellectual property of 21bet. Copying, distributing, or reproducing these materials without prior permission is strictly prohibited.

7.2 Data Security

21bet uses SSL encryption and modern security technology to keep user data safe. How your personal and financial information is collected, stored, and used is described in detail in our privacy policy. You are strongly encouraged to read it.

7.3 Prohibited Activities

• Using bots, automated software, or any tools to gain a strategic advantage
• Attempting unauthorized access to the platform's systems
• Money laundering or any other illegal financial activity
• Attempting to access another user's account
• Providing a false identity or operating an account under someone else's identity

8.1 Limitation of Liability

21bet makes every effort to provide a safe and reliable service. However, 21bet is not responsible for the following:

• Service interruptions caused by internet connectivity issues
• Errors in third-party software or payment gateways
• Service downtime during necessary technical maintenance or upgrades
• Losses caused by problems with your device or network

21bet will not be liable under any circumstances for indirect or incidental damages.

8.2 Dispute Resolution Process

For any dispute or complaint, contact the 21bet support team first. We provide assistance in Bengali and English via live chat and email, 24 hours a day, 7 days a week:

• Live chat: connect directly on the website
• Email: [email protected]

We will work to resolve complaints as quickly as possible from the date they are submitted. If a resolution cannot be reached through direct discussion, the dispute may be settled through a neutral mediator agreed upon by both parties.

8.3 Service Interruptions and Maintenance

21bet performs regular system maintenance. Advance notice will be given where possible. Any bets or transactions that are not completed during maintenance will be considered cancelled and the funds will be returned.

9.1 Entire Agreement

These Terms, the privacy policy, and 21bet's other policies together form the entire agreement between 21bet and the user. If any prior oral or written understanding conflicts with these Terms, these Terms will prevail.

9.2 Severability

If any part of these Terms is found to be unenforceable for any legal reason, the remaining parts will remain fully in effect. The nearest valid alternative will apply in place of the unenforceable part.

9.3 No Waiver

If 21bet does not enforce a particular term in a specific situation, that will not be considered a permanent waiver of that term. 21bet may enforce that term again in the future.

9.4 Language of Communication

21bet handles support and communications in both Bengali and English. In the event of a conflict between versions of any legal document or terms provided in different languages, the Bengali version will prevail.