21bet's Privacy Policy

1 Introduction

21bet ("we", "our", or "platform") operates a safe and reliable online entertainment service for players in Bangladesh. This Privacy Policy ("Policy") is designed to inform you about what kind of information we collect about you when you use the 21bet website and its related services, how that information is used, how long it is retained, and under what circumstances it may be shared with third parties.

By continuing to use our services, you are considered to have accepted the terms of this Policy. Please read this document carefully. If you have any questions or concerns about this Policy, you may contact us at any time.

2 Types of Information Collected

We may collect the following types of information to improve your service experience and ensure secure transactions:

2.1 Personal Identity Information

• Full name and date of birth
• Email address
• Mobile number
• Residential address
• National ID or passport number (applicable for identity verification purposes)

2.2 Financial Information

• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Deposit and withdrawal transaction history
• Account balance information

Note: We never store any bank card PINs, passwords, or full card numbers.

2.3 Activity Information

• Gaming history and betting activity
• Time and duration of visits to the website
• Browser type, operating system, and device information
• IP address and geographic location (country level only)
• Referral URL and page navigation data

2.4 Communication Information

• Live chat conversation logs
• Content of messages sent by email
• Details of complaints and queries submitted to customer support

3 How We Collect Information

We collect information in the following ways:

3.1 Information You Provide Directly

You provide information directly when you create an account on 21bet, request a deposit or withdrawal, contact customer support, or participate in the identity verification process.

3.2 Automatically Collected Information

Our servers automatically collect certain technical data — such as HTTP header data sent by your browser, session information via cookies, and your navigation patterns on the website. This information is used to improve site performance and for security monitoring.

3.3 Information Received from Third Parties

For payment processing, we may receive limited transaction-related information from your mobile banking service providers (bKash, Nagad, Rocket, Upay). This information is used solely to verify the validity of transactions and to prevent fraud.

4 How We Use Your Information

We use the information we collect for the following purposes:

4.1 Account Management

Personal information is used to create your account, verify login, assist with password recovery, and maintain account security.

4.2 Financial Transaction Processing

Financial information is needed to complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay, to maintain transaction records, and to assist in resolving financial disputes.

4.3 Identity Verification & Fraud Prevention

As a responsible platform, 21bet follows Anti-Money Laundering (AML) and Know Your Customer (KYC) guidelines. Identity information is used in this process. This is essential for the security of both you and the platform.

4.4 Customer Service Improvement

Activity and communication data is used to respond to your complaints or queries, resolve issues on the platform, and provide 24/7 support in both Bengali and English.

4.5 Responsible Gaming Monitoring

By analyzing gaming activity data, we can provide support to players who show signs of problematic gaming behavior. This is part of our commitment to responsible gaming.

4.6 Technical Development

Technical data is used to analyze website performance, identify bugs, improve site design and functionality, and optimize the mobile experience.

5 Data Storage & Security

5.1 Retention Period

We retain your information for as long as your account is active and for as long as necessary to meet applicable legal obligations after that. Financial transaction records are generally kept for a set period.

If you request account closure, we will delete or anonymize your personal information as promptly as possible, provided there are no legal obligations requiring us to retain it.

5.2 Security Measures

21bet uses industry-standard technology to protect your information from unauthorized access, modification, or disclosure. Our security measures include:

• SSL (Secure Socket Layer) encryption — all data transmission takes place through encrypted channels
• Server-side data encryption — stored sensitive data is kept in an encrypted state
• Two-Factor Authentication (2FA) support
• Regular security audits and vulnerability testing
• Restricted staff access — only authorized personnel can view sensitive information

6 Sharing Information with Third Parties

21bet does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

6.1 Payment Service Providers

The minimum necessary information (such as mobile number and transaction amount) is shared with service providers bKash, Nagad, Rocket, and Upay to complete financial transactions. These service providers also follow their own privacy policies.

6.2 Game Software Providers

Session information required during gameplay may be sent to the servers of the relevant game developers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft). This information is used to ensure game transparency and fairness.

6.3 Legal Obligations

We may be legally required to disclose information in response to a court order, government investigation, or the requirements of applicable law. In such cases, we will only provide the information requested and will attempt to notify you where legally permitted.

6.4 Fraud & Abuse Prevention

Limited information may be shared with specialist security services to prevent the creation of multiple accounts, bonus abuse, or other fraudulent activity.

7 Cookies & Tracking

Our website uses cookies and similar technologies. A cookie is a small text file stored on your device that helps improve your browsing experience.

7.1 Essential Cookies

These cookies are essential for the core functionality of the site. They are used to keep your login session active, manage security tokens, and ensure site performance.

7.2 Analytics Cookies

Analytics cookies are used to understand user experience on the site and to identify which pages are visited most. This information is analyzed in aggregate and is not used to identify individuals.

7.3 Cookie Controls

You can choose to accept or reject cookies through your browser settings. However, disabling essential cookies may cause some important features of the site to stop working.

8 Your Rights

As a user of 21bet, you have the following rights over your own personal information:

8.1 Right to Access

You have the right to know what information we hold about you and to request a copy of it.

8.2 Right to Correction

If your account contains incorrect or incomplete information, you have the right to request that it be corrected. In most cases, you can update your information directly from your account settings.

8.3 Right to Deletion

In certain cases, you may request the deletion of your personal information. However, financial transaction records and information retained for legal reasons may not be possible to delete.

8.4 Right to Object to Processing

In certain circumstances (such as for direct marketing purposes), you have the right to object to the processing of your information.

8.5 Right to Data Portability

You have the right to request your information in a machine-readable format, which you can transfer to another service.

9 Protection of Minors

21bet is strictly an adults-only platform. This service is for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

We conduct an age verification process at the time of account registration. If we become aware that a minor is using our services, we will immediately close that account and delete the associated information.

If you suspect that a minor has gained access to our platform, please contact us immediately.

10 Policy Changes

We may update this Privacy Policy from time to time due to technological changes, business requirements, or legal obligations.

For any significant changes, we will:

• Publish the updated policy on this page
• We will update the "Last Updated" date at the top of the page
• For significant changes, we will send a notification to your email or account

If you continue using our services after the changes, you will be considered to have accepted the updated policy. Therefore, it is recommended to check this page regularly.

11 Contact

If you have any questions, concerns, or requests regarding this privacy policy, our dedicated support team is always ready to assist you. Our support team provides service in both Bengali and English, 24 hours a day, 7 days a week.

Related Pages